Shipping policy

Order Processing

Orders are processed and shipped within 1–3 business days after payment is confirmed. Business days are Monday through Friday, excluding public holidays.

Processing time is separate from the time your package spends in transit.

Shipping Rates and Destinations

Available shipping destinations, shipping methods, and applicable charges are displayed at checkout based on your delivery address and order.

Delivery Times

Delivery time depends on the shipping method and destination. Any delivery estimates are estimates, not guarantees. Carrier delays, severe weather, holidays, or customs processing may affect delivery.

If we expect a delay beyond our stated processing time, we will contact you using the contact information provided with your order.

Shipping Address

Please check your shipping address before placing your order. If you notice an error, contact us as soon as possible. Address changes may not be possible once an order has shipped.

Delivery Issues

If your package is delayed, missing, or arrives damaged, please email joacompany2023@gmail.com with your order number and details so we can investigate and help resolve the issue.

Contact

For shipping questions, contact joacompany2023@gmail.com.